SHIPPING

 

OUR STANDARD SHIPPING RATES:

Next Business Day (& Saturday) (Orders placed by 1p CET, M-F)

$35

FREE Domestic Shipping (2-3 Business Days**); Orders over $150

FREE

Standard Shipping (2-3 Business days**)

$12

FREE EU & U.K. Shipping; Ordver over €150

FREE

EU & U.K. Shipping

$12

FREE International Shipping; Orders over €300** (6-16 days)

FREE

Standard International Shipping

$24

International Express (4-9 Business days)

$45

*Orders must total amount indicated after all discounts and coupons have been applied.
** Time listed does not include 1-2 business day processing time.

 

For more information on our shipping policies, please click HERE!

HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier (USPS, DHL or FedEx) has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.

Have your tracking number? Check the status of your order on the dedicated page.

Please allow 24-48 hours from the time you place your order for it's status to update.

We know how important your order is! Pisani Maura provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, but Pisani Maura does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.

United States Postal Service (USPS)

You can reach USPS HERE or by calling 1 (800) 222-1811 for domestic or international assistance.

Dalsey Hillblom Lynn (DHL)

You can reach DHL HERE or by calling 44 (0)844 248 0844 for Domestic and International assistance.

Federal Express (FedEx)

You can reach FedEx HERE or by calling 1 (800) 463-3339 for domestic or international assistance.

 

DO YOU SHIP INTERNATIONALLY?

Pisani Maura is proud to service our #Pisaniqueens and #Pisanikings from all over the world! The default pricing on our site is in EUR, the conversion rate depends on your issuing credit card company used on the transaction. Please see our currency convertor located at the bottom of our website to change currency on the site. The site will default Euros on the checkout page.

It usually takes 6-10 business days to arrive in your country however, in some instances, delivery may be delayed depending on your country's customs. Pisani Maura is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.

 

Shipping Type

Processing Time

In-Transit Time

Expected Delivery

(After Receipt of Order)

International

24-48 Hours

6-16 Business Days

7-21 Business Days

 

DO YOU REFUND SHIPPING FEES?

Shipping fees are non-refundable unless you received a damaged item. 

To report or return a damaged item, please use the following process:

If you would kindly fill out the return form included in your package, and return it along with the damaged item, we will issue you store credit via E-Gift Card and you can repurchase the item if desired. If you need a copy of the returns form, please contact us at returns@pisanimaura.com

Once we receive your package, we will email you with a store credit code in the form of an E-Gift Card in the amount of your damaged item, plus the cost of shipping the return up to a maximum of €10.00 EUR. In order to receive credit for your returned shipping costs, you must include a copy of the receipt in your shipment.

Helpful hint: We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit.

 

WHEN WILL I RECEIVE MY ORDER?

The chart below will provide you with a tentative estimate of how long it will take your order to arrive at its final destination based on our internal processing time and the shipping option you selected:

Shipping Type

Processing Time

In-Transit Time

Expected Delivery

(After Receipt of Order)

1 Day Shipping

Same Day (if placed by 1PM CET)

1 Business Day

1-2 Business Days

Standard 3 Day Shipping

24-48 Hours

3 Business Days

4-5 Business Days

International Shipping

24-48 Hours

6-11 Business Days

7-13 Business Days

 

 

I RECEIVED A DAMAGED ITEM, WHAT DO I DO?

Please take a photo of the item and email it to our Customer Care team with a description of the damage. Upon inspection of the photo you will be advised to print and fill out the return form included in your package, and return it along with the damaged item, we will issue you store credit via E-Gift Card and you can repurchase the item if desired. If you need a copy of the returns form, please contact returns@pisanimaura.com.

Once we receive your package, we will email you with a store credit code in the form of an E-Gift Card in the amount of your damaged item, plus the cost of shipping the return up to a maximum of €10.00 EUR. In order to receive credit for your returned shipping costs, you must include a copy of the receipt in your shipment.

Helpful hint: We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit.

 

Still Need Help? Contact Us at returns@pisanimaura.com

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