MY ORDER WAS CONFIRMED, BUT I JUST GOT AN EMAIL THAT STATES I RECEIVED A REFUND. WHAT DOES THIS MEAN?
Free shipping for orders over $150 (subtotal) applies to E.U. Domestic, and U.K. shipments only (when using standard delivery) when the total of the order less any discount applied is equal to or greater than $150.00. International Orders over $300 (subtotal) also qualify for free shipping. Expedited shipping (i.e., Overnight) for all locations is available and will be charged at the advertised rate shown when your order is placed, regardless of the total amount of the order.
Helpful Hint: Take your promotion code into consideration when calculating your total. International Orders over $300 (subtotal) also qualify for free shipping. Expedited shipping (i.e., Overnight) for all locations is available and will be charged at the advertised rate shown when your order is placed, regardless of the total amount of the order.
To initiate a return, simply email us at email@example.com using the e-mail address used to order.
(Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.)
Once the items have been received, you will either receive your new item (for exchanges) or Refund (item price excluding original shipping cost and restocking fees). Please refer to the Online Return Policy for more details.
Pisani Maura cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods and keeping a record of the tracking details.
You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.Please be aware that Pisani Maura does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country. Since these fees are not computed nor applied to orders by Pisani Maura, please contact your local customs office to find out more information if you are unsure of the charges.
We generally deliver all orders in 3-5 working days depending on the country ofm destination and the fulfillment centre the item is located into.
There may be the occasional delay due to Customs Clearance processes which are out of our control.Pisani Maura uses FedEx, DHL and other couriers in order to give the best experience at the lowest fare for all orders
Returns can generally be requested within 14 days of the delivery date, after a return request form has been filled for an hassle-free return for your articles!Returns and refunds are regulated by our online return policies. Please be aware that not all products can be returned. To learn more, please visit the customer care section here for further details. The item/s must be in original condition with returns tag and hygiene seal remaining in place. Item/s must not have been worn, washed or altered in any way. Unfortunately, we cannot accept any returns that do not meet above requirements. Pisani Maura does not offer refund to your original form of payment. However we do offer a refund (item price excluding original shipping cost, payment processor fees and a restocking fee). The refund is a credit note also referred to as store credit. All returns must be sent to our Global Returns Warehouse in ITALY, unless stated otherwise.