FAQ

Pisani Maura offers several payment options for your convenience. We accept Visa, MasterCard, Discover and American Express cards. We also take PayPal, Amazon and store credit via Pisani Maura E-Gift Cards. Our store issued Gift Cards are currently exclusive to our stores and are unable to be used online. Similarly, our E-Gift Cards are exclusive to online purchases.

Please use the tracking option at the top of the page for quick information. In your shipping confirmation email, you'll receive a link to the tracking history. From there, you can monitor your package's progress until it's delivered to your door. Depending on the shipping method selected, you can visit check my order to enter the tracking number emailed to you.

Please use the tracking option at the top of the page for quick information. In your shipping confirmation email, you'll get a link to the tracking history. In some cases, the tracking information will only be provided up until the package leaves our fulfillment centres city as airmail. From there, please plan an additional 6-10 business days before delivery. To track your package, enter your tracking number here: http://www.17track.net .

The item(s) you ordered was so popular that between the time you placed the order and when we processed it, the item sold out. The good news is, that we will refund you immediately for the cost of the item via Store Credit. (Minus any applicable promotion codes used on the order)

We understand that these things can happen. The good news is that you can use your code for your next order. Orders that have been placed cannot be changed.

Free shipping for orders over $150 (subtotal) applies to E.U. Domestic, and U.K. shipments only (when using standard delivery) when the total of the order less any discount applied is equal to or greater than $150.00. International Orders over $300 (subtotal) also qualify for free shipping. Expedited shipping (i.e., Overnight) for all locations is available and will be charged at the advertised rate shown when your order is placed, regardless of the total amount of the order.

Helpful Hint: Take your promotion code into consideration when calculating your total. International Orders over $300 (subtotal) also qualify for free shipping. Expedited shipping (i.e., Overnight) for all locations is available and will be charged at the advertised rate shown when your order is placed, regardless of the total amount of the order.

If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.

If you do not receive an email from Pisani Maura within a few hours of placing your order please check your Spam folder, alternatively the email address on file might be spelled incorrectly. If you still need assistance, please contact our Customer Care team by clicking HERE.

We work hard to ensure all items sold are of the highest quality. However, if you have a concern with a faulty or damaged item, please email us at info@pisanimaura.com so we can urgently review the matter for you!

To initiate a return, simply email us at returns@pisanimaura.com using the e-mail address used to order.

(Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.)

Once the items have been received, you will either receive your new item (for exchanges) or Refund (item price excluding original shipping cost and restocking fees). Please refer to the Online Return Policy for more details.

Pisani Maura cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods and keeping a record of the tracking details.

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Please be aware that Pisani Maura does not have any control for any duties, customs and taxes levied by the country your order is being shipped to.

We cannot advise you what the cost will be as these charges can vary according to country.

Since these fees are not computed nor applied to orders by Pisani Maura, please contact your local customs office to find out more information if you are unsure of the charges.

We generally deliver all orders in 3-5 working days depending on the country ofm destination and the fulfillment centre the item is located into.

There may be the occasional delay due to Customs Clearance processes which are out of our control.

Pisani Maura uses FedEx, DHL and other couriers in order to give the best experience at the lowest fare for all orders

Returns can generally be requested within 14 days of the delivery date, after a return request form has been filled for an hassle-free return for your articles!

Returns and refunds are regulated by our online return policies. Please be aware that not all products can be returned. To learn more, please visit the customer care section here for further details. The item/s must be in original condition with returns tag and hygiene seal remaining in place. Item/s must not have been worn, washed or altered in any way.

Unfortunately, we cannot accept any returns that do not meet above requirements.

Pisani Maura does not offer refund to your original form of payment. However we do offer a refund (item price excluding original shipping cost, payment processor fees and a restocking fee). The refund is a credit note also referred to as store credit.

All returns must be sent to our Global Returns Warehouse in ITALY, unless stated otherwise.

The simplest and fastest way to have an idea about sizes, is to check the size chart we included in the product page. That size chart is specific to the garment you are viewing and to the manufacturer and materials of the item you have chosen.

If you feel you are still not clear about sizes, head to our 24/7 Live Chat or email customercare@pisanimaura.com so we can help you personally find your best fit!

We have also created a complete sizing guide, which can be seen HERE

Absolutely. We ship all over the world!

Delivery costs vary depending on the package weight. You can refer to the chart provided HEREin the section shipping to get the cost of your delivery, although delivery costs will be automatically calculated in the delivery costs section once you select the country to deliver to.

Absolutely! Pisani Maura is based in PISA ITALY, managed and run by Italians. Pisani Maura uses GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information. We do not store any credit card details nor do we share your personal information with any third party.

However, if you are still concerned with placing your order, please contact customercare@pisanimaura.com and we will contact you regarding an alternative method to place your order!

We want our customers to enjoy fully our products. We have included several articles dedicated to the mantainance of the several materials we use to manufacture our garments and accessories.

We suggest you to check the section immediately MANTAINANCE & CARE

There you will find refrences to the several different materials we commonly use for our creations.

Acrylic knit: Most acrylic knit garments can be machine-washed. Read the label and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.

· Cashmere: Check the care label before laundering cashmere. To hand-wash, use a mild detergent or shampoo. Gently squeeze the water through the garment, then rinse until the water runs clear. Do not wring or twist. Squeeze out excess water. To dry, lay flat on a towel, away from sunlight or heat.

· Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.

· Cotton blend: Dry cotton-blend garments using your dryer's permanent-press or low-heat cycle and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look.

· Denim: Denim should be washed with cold or warm water, inside out. If washing denim that is mixed with synthetic fabrics, always follow care directions for the more delicate fabric with which the denim is mixed. Hang denim to dry and iron on high heat.

· Flannel: Flannel can be washed in cold or warm water. However, if your flannel derives from wool, even if its washable wool, avoid the dryer completely since it can dry out its fibers. For non-washable wool flannel avoid laundering it at home and take it to the dry cleaners.

· Nylon: Machine-wash nylon garments in warm water. Use a low-temperature setting when tumble-drying and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary.

· Polyester: Read the label. Usually polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool – never hot – iron, if necessary.

· Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When hand-washing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased or use something as simple as a piece of white cotton fabric.

· Spandex: Use warm water when hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment.

· Wool knit: Typically, wool knits need to be dry-cleaned, but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat.

· Wool (lined): Lined garments generally look best when professionally dry-cleaned once a season. Between dry cleanings, remove surface soil with a brush or damp cloth. Refresh the item by hanging it from a padded hanger in a steamy bathroom; moisture will help garment shed wrinkles. When touching up with an iron, use steam in an up-and-down motion (rather than sliding the iron along the fabric).

Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.

Product sizing varies between different brands and styles. Product size information can be found toward the bottom of each product detail page as shown in the image below. Unless otherwise specified sizing is in inches and is taken with the item lying flat. A chart is also available in every product page

SMOOTH CALFSKIN The finest calfskin shoes require proper care to prevent them from drying and cracking. It is essential that the leather be fed with high-quality, natural nutrients. With proper care, a pair of smooth calfskin shoes can remain soft and supple for decades.

PEBBLE GRAIN CALFSKIN Pebble grain calfskin is pressed or embossed in order to create a textured, grain pattern in the leather. Pebble grain leather is regarded as less formal than smooth calfskin. The texture of the grain requires light polish in order to prevent wax buildup inside the grooves of the grain, which can leave an unattractive white residue, especially when exposed to water (easily removed with leather cleaning soap or Reno’Mat).

*In order to prevent any buildup of soap in the grooves of the pebble grain leather, it is important to thoroughly rinse the shoe after shampooing it with the Saphir Leather Cleaning Soap. Simply wipe down with a wet washcloth or lightly rinse under a water faucet. **To prevent any buildup of wax in the grooves, apply only a light coat of Medaille d’Or products and buff off with a pig hair shoeshine brush (stiffer bristle than horsehair) before the product completely dries. This will ensure that any excess wax is completely buffed out.

NAPPA LEATHER Nappa leather is similar to smooth calfskin but from goat. It is an incredibly delicate, soft material and is never waxed. Nappa demands special attention when cleaning to prevent damage to the skin. Saphir has developed a special product especially for the care of Nappa that contains almost no waxes, which would ruin its delicate character. Nappa is very porous. One way to test if leather is nappa is to place a wet finger directly on the leather; if the leather quickly absorbs the leather and produces a water stain, then the leather is nappa. Nappa is not often used for shoes because it’s such a fragile skin.

Because of the delicate, porous nature of Nappa leather and because it is never waxed, it is particularly important to protect the leather with Saphir Super Invulner. Because the leather does not have the benefit of a protective wax finish, you need the Super Invulner protection to prevent water and other substances from being absorbed into and staining the leather.

SUEDE Suede is the reverse side of smooth calfskin. It is a fantastic and often under-appreciated material for shoes. Suede is perfect for more casual shoes and boots, is durable, does not scuff, and easily cleaned with the proper cleaning products. When cared for correctly, a fine pair of suede shoes can last years. Integral to the proper care of suede shoes is the regular brushing of the nap using a suede brush. Just like vacuuming carpet, a suede brush helps remove any embedded dirt and keeps the nape fluffy.

NUBUK Nubuck is similar to suede but features a much finer texture. It is created by sanding the smooth side of calfskin to produce a very fine, suede-like texture. It is much more delicate than suede. Because of the delicate nature of the nap, a suede brush with their stiff bristles will actually damage nubuck. Instead a Crepe Brush should be used for brushing. In addition, it is particularly important to protect with the Saphir Super Invulner.

CROCODILE & ALLIGATOR Crocodile and Alligator are two of the most expensive materials used to make shoes. The smaller the scales of the crocodile and the fewer pieces used, the more expensive the shoe. Because these animals live in water, these skins are not very porous and are prone to drying, which will cause the skin to crack. A well cared for pair of crocodile shoes can last decades (as illustrated by the pair pictured, which I inherited from my grandfather). It is essential, though, to keep the skin fed with essential nutrients in order to prevent drying and cracking. For this, there is the Saphir Reptan Reptile Conditioner.

*Multiple coats of the Reptan may be required to produce a high-gloss finish. If after three coats of the Reptan, a higher gloss polish is still desired, apply a thin layer of Saphir Pate de Lux neutral wax polish and buff with a chamois.

LIZARD & SNAKE LEATHERS Lizard and Snake are most commonly used for cowboy boots than leather dress shoes. These exotic skins are incredibly unique and require special care. The Reptan Reptile Milk is a total care solution that can be used to clean, condition, and polish these skins.

The colors can be mixed to produce a wide variety of finishes.

PATENT LEATHER Patent leather is characterized by its high-gloss, almost glassy finish. To obtain patent leather’s hard, glossy surface, a varnish or lacquer is applied in the final steps of the tanning process. Patent leather is most commonly reserved for formal evening shoes. The care of patent leather is quite easy. Saphir has developed a special Vernis Rife “total care” product especially for patent leather. Available in both black and neutral, it will clean and restore the shine of all patent leathers.

Pisani Maura strives to keep its system always updated so that no such occurrence can happen. However sometimes articles might be out of stock and not be marked as such. In this case it will be in our best interest to reach out via email and forewarn the customer of such a possible issue. We rather be pro-active than re-active. Once the customer has been forewarned a warehouse manager will be asked to verify the effective presence of the garment in our shelves. Should the product be available the order will resume as usual. Should he confirm the article is out of stock or not fit for sale, we will offer similar alternatives in terms of style and price to the chosen one. Should the customer not find a suitable alternative we will be happy to offer a store credit voucher to be used towards the next purchase.

Pisani Maura operates through several other companies. Among those companies there are several large companies like PayPal, Stripe and other payment processor's companies like, but not limited to, credit cards such as VISA, MASTERCARD, AMEX, AMERICAN EXPRESS etc., that DO NOT refund merchants when a transaction is CANCELLED, REFUNDED or a product is RETURNED or EXCHANGED. Unfortunately this burdens merchants often of extra costs to operate the business. So on one hand although they force merchants to offer a refund to the customer they do not refund the merchant despite being multibillion enterprises with very little and marginal operational costs. In order not to account for those losses on the final price of products we decided to adopt a policy that offers a refund via Store Credit thus keeping prices contained.