Due to High Demand our stock often sells out within a few days and so we have introduced the option to pre-order our high demand items.
When you pre-order you are ordering for dispatch not immediately, but when we roughly expect to receive our bulk inventory shipments from our factory. Essentially you are securing yourself the product (s) whilst they are in production meaning you do not have to worry about them being sold out once the stock arrives at our warehouse. As soon as we receive our inventory your order will then be dispatched as priority before the items is restocked online and you will be the first to receive them before anyone else!
When you make a pre-order you will receive an email to confirm that your order is a pre-order and we will provide you with an estimated dispatch date. This is the date when we expect to receive our bulk shipment and when your order will be dispatched. We will update you if there are any changes to the expected dispatch date and once your order has been dispatched you will receive a shipping confirmation email as well as a tracking 24-48 hours later.
The email will also contain a link to your personal order status page where you can see what stage your order is at (Confirmed, In Progress, Shipped, Delivered)
You may cancel your pre-order at anytime up to the dispatch date however please advise us as far in advance as possible to avoid your item being shipped prior to receiving your request.
Please Note - many of our products actually sell out in pre-orders before we receive our shipment and we cannot guarantee that the product (s) will be available after the estimated pre-order dispatch dates.